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  • Who is responsible for contacting the utility companies after I move in?
    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy. We at Harry & Jacobs will help and remind you once you move into one of our properties.
  • What references do I need to get?
    For a long let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a 'Right to Rent' in England through a passport or combination of passport and valid visa. For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence and an employment or character reference detailing why a short let is required. For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company confirming the full names of all proposed occupants.
  • Is there a check list of things to do when I am moving out?
    Read through your inventory check-in report and refresh your memory about the condition of the property when you first moved in Return all items of furniture to the original room if they have been moved around – the inventory check-in report will help if you can’t remember All areas of the property need to be cleaned to the same standard they were in when you first moved in. Check lights bulbs are in full working order Any outdoor space you are responsible for, like a garden or terrace, needs to look like it did when you moved in Remove any unwanted items before you leave the property, as you might be charged the cost of disposal If you have been hanging pictures or TVs on the walls, affixing brackets or inadvertently creating holes, then you are responsible for returning the walls back to their original condition Mould in the bathrooms is usually due to condensation. There are lots of mould cleaning products available for a DIY clean up! All sets of keys need to be returned to your landlord or estate agent's office, including any security passes or security fobs Take a photo of the meters on the last day of your tenancy. Contact the utility companies to give them your final readings and pay any balance owing Close your council tax account and pay any balance owing Notify TV Licensing about your change of address Re-direct your post with Royal Mail Chat to your landlord before moving out if you think there might be any issues – it can be much easier to reach a compromise in advance!
  • What penalties will I incur should I break my lease agreement early?
    The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.
  • How do I pay rent?
    For long lets you will be asked to set up a monthly standing order with your bank. For short lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, and credit cards.
  • When will the rent leave my account?
    Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).
  • What happens if my rent is paid late?
    Any problems with rental payments, that may result in late payment, should be conveyed to Harry and Jacobs Management. Arrears letters will be issued if rent remains outstanding beyond 5 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate applicable if rent is more than 14 days overdue.
  • How do I serve notice to vacate my property?
    Notice would need to be served in accordance with your particular lease agreement by recorded delivery to H&J Headquarters or by emailing The agreement should always be referenced. Property Management and Lettings Harry and Jacobs, 25 Masons Avenue Harrow Harrow & Wealdstone HA3 5AH London
  • How do I renew my contract?
    You should inform us two months prior to the end of your tenancy to allow enough time to arrange all the related administration.
  • Where should I return the keys?
    Please return your keys to your Harrow office on the last day of your tenancy. If you are going to be present at the check-out inspection please hand them to the check-out clerk who will return them to H&J.
  • When should I cancel my standing order for rent?
    Please contact your bank to cancel your standing order once your last instalment of rent has been paid in full. Harry and Jacobs are unable to cancel a standing order instruction so you must do this directly with your bank.
  • How do I manage the end of tenancy process with my landlord/Property Manager?
    To make moving out of your property as simple as possible,We will guide you through the entire move out process including; Book an end of tenancy clean Access to your inventory check-in report and check-out report, once completed If relevant, view and respond to proposed deposit deductions Updates on the return of your deposit
  • Can H&J organise an end of tenancy clean for me?
  • Do I need to be present for the inventory check-out?
    You don’t need to be present, however best practice is to be present if you can.
  • How will I get my deposit back?
    The deposit will be returned to the lead tenant via bank transfer
  • When will I get my deposit back?
    Your landlord has up to 10 days from your vacate date to propose deductions from your deposit. Once agreed your deposit will be sent back to you by bank transfer and this can take up to 3-5 working days to clear into your account. If there is a disagreement then that portion of the deposit will be retained pending a resolution
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